Mediation organization

If you have not managed to resolve your dispute after sending us a written complaint (letter or e-mail), dated, stating the circumstances that gave rise to the dispute and what you are claiming, you may refer the matter to the Consumer Ombudsman, designated below, if you have received a negative written response from us or no response two months after sending your complaint.

In accordance with articles L.616-1 and R.616-1
of the French Consumer Code, our company has set up a consumer mediation system. The chosen mediation body is :

MEDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV

In the event of a dispute, you can file a complaint on its website:
https://www.medconsodev.eu

or by post by writing to

MEDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV
Center d'Affaires Stéphanois SAS
IMMEUBLE L'HORIZON - ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET - 42000 SAINT-ÉTIENNE - FRANCE